The 5 W's of World Class Customer Service Training
The preamble to the United States Constitution begins, ??we, the people.?? I feel strongly that we, the people, are what make the difference in life, both personally and professionally.
The interaction anyone has at any level with your employees, including you, gives a customer-- whether current, potential, internal or external--an opportunity to make a judgment about you, your company, all companies like yours. I??m not just talking...
The 5 W's of World Class Customer Service Training
The preamble to the United States Constitution begins, ??we, the people.?? I feel strongly that we, the people, are what make the difference in life, both personally and professionally.
The interaction anyone has at any level with your employees, including you, gives a customer-- whether current, potential, internal or external--an opportunity to make a judgment about you, your company, all companies like yours. I??m not just talking...
The 5W's of World Class Customer Service Training
The preamble to the United States Constitution begins, 'we, the
people.' I feel strongly that we, the people, are what make the
difference in life, both personally and professionally.
The interaction anyone has at any level with your company, your
employees, including you, gives a customer-- whether current,
potential, or internal or external--an opportunity to make a
judgment about you, your company, all companies like yours in
the...
The 7 Deaths Of A Salesman
In sales, you can work one of two ways. You can either do the things you should do or you can do the things you want to do. Sometimes these are one in the same, but more often they are at odds with one another. However, this article isn?t about doing the right things, it?s about showing you what things to avoid. If you can figure out how to control each of these 7 things on a daily basis, you?ll be well on you way to selling success.
Eternal Email
Eternal email...
The Advantages Of RSS Websites
RSS - or what is now known as "Really Simple Syndication" - is a
file format that is incorporated by Internet users in their
websites to allow for 'web syndication', making their web
content available in a format that can be universally understood
by other people.
In essence, RSS is a 'mini database' that contains headlines and
descriptions (a summary or a line or two of the full article) of
your web content, including hyperlinks that enable users to...
The Arrival of the Founder of Modern Day Advertising
Copyright 2005 Presslink Publishing
This is the second in a series of articles about the history of
advertising from it's early modern beginnings to present day.
Why is it important?
Because today there are no new ideas, just different angles on
the original ideas. And the old ideas were the best.
The early pioneers of marketing left us with great legacies,
ones which all the present day maketers use to their advantage.
And you...
The Arrival of the Founder of Modern Day Advertising
Copyright 2005 Presslink Publishing
This is the second in a series of articles about the history of
advertising from it's early modern beginnings to present day.
Why is it important?
Because today there are no new ideas, just different angles on
the original ideas. And the old ideas were the best.
The early pioneers of marketing left us with great legacies,
ones which all the present day maketers use to their advantage.
And you...
The Art of Self Brandingemployee even if you work for a boss. You think of yourself as working for yourself marketing the brand, You. The first thing a marketer does is analyze the market and the product to understand what the opportunities are, what the threats are. What are the current conditions? What are the assumptions about the future? What problems need to be solved? What needs aren't being met? Act like the marketer of the product: You. In personal branding, after analyzing the...
The Art of UpSelling: Three Tips to Generate More Sales Effortlessly and 3 Ways People Blow It
Copyright 2005 UpLevel StrategiesHere is the good news. The hardest sale you will ever make to a customer is the first one. With the first sale, if you deliver on your promise to the customer, you establish a mutually-beneficial relationship. The customer gets what he or she wants, and you get what you want. Also, once you have received a "yes" commitment from a customer, it's easier to...
The Branded Customer Experience ? We never say no
Colin Shaw urges you to ensure that your branding and marketing activities are aligned with your Customer experience
I work with a client in the North of England. Whenever I visit them I always stay at the same hotel. At this hotel their slogan is ?We never say No?. All the employees wear badges saying ?We never say no?, and there are even posters and flyers in your room saying the same thing. So ask yourself this, do you think the...
