Even though my wallet, bills and bank statements are all full of Euros, there are still (at the time of writing) a huge number of sites that allow me to pay in everything from Algerian Dinars to Zambian Kwacha, but still don't consider the EURO a real currency. I'd suggest they wake up.

And even the more flexible forms that allow all these options may still fall over when it comes to shipping costs. I can enter my delivery and credit card addresses in Finland, but when it comes to choosing my shipping option, I frequently have US POSTAL SERVICES and US FED-EX DOMESTIC only. More than once this has resulted in my simply giving up and looking elsewhere. Wasted opportunities don't get any easier to avoid!

If you use a third party to handle your sales, then make sure you use one with flexible options. I use SWREG, who can handle everything under the sun, including fax, phone, online, check, international money orders, direct payment and more. Can yours?

And if your software involves a large file download, then you have to consider the many users around the world connecting at a theoretical 56 KBPS, who simply cannot even consider downloading a 15 MB file. If you want to reach those people, then you have to make it easy for them. Even if you don't want the headache of burning a CD and mailing it yourself, there are services out there that can do this for you, and their prices are very reasonable. Make it easy.

If you don't want their business - let them know!

But ultimately if your business cannot or will not adapt to the rest of the world, then I have one humble request. Please make it clear from the start. I've filled out so many of your long forms, only to find out at the very end of the process that you can't deliver to Europe.

Amazon is considered by many to be one of the world's most successful online stores, yet even they are guilty of these sins. Assuming I don't mind paying the shipping, I can order books and software through their US website. But when I go to software downloads, and add these items to my Shopping Cart, everything is fine until it comes to checkout time. At this point I get a message informing me that they do not offer digital downloads to my country. Go figure - and ask yourself why they waited until that moment to tell me.

I've also filled out other long forms and received an email 24 hours later explaining that you don't normally ship outside the US; but if I will pay an additional $35, you'll send your $30 product direct by courier.

And when your international user has already downloaded, installed, used and admired your software, falling at the final hurdle is a very painful and frustrating process.

The irony in writing this article is that while preaching the concept of internationalism, many of the ideas I suggest for achieving it are aimed primarily at US developers. But it's not only the US developers who need to expand their views.

The ability to reach across the globe is yours for the taking. But if your software, website or ordering options aren't up to the task, then you're throwing away a whole world of opportunities. Think international. Be seen, be sold.

Copyright 2004 Dave Collins

Dave Collins is the CEO of SharewarePromotions Ltd., a well established UK-based company working with software and shareware marketing activities, utilising all aspects of the internet. http://www.sharewarepromotions.com and http://www.davetalks.com.

This article may be used freely in opt-in publications, RSS feeds, printed material and websites, provided that the full and unedited resource box (About the author paragraph) is included and all links remain active. A copy of the issue/material or a link to any online posting would be appreciated but is not equired. Send an email to dave@sharewarepromotions.com.